Privacy Policy
Heritage Window Cleaning — Where Tradition Meets Shine
Last updated: June 2025
Your privacy matters to us. This policy explains how Heritage Window Cleaning collects, uses, and protects your personal information. If you have any questions, contact us at 512-943-2003 or info@heritagewindowcleaning.com.
1. Information We Collect
When you request a quote or contact us, we collect personal information you voluntarily provide, including your name, email address, phone number, street address, and zip code. We may also collect information about the services you are interested in and any additional notes you provide. We do not collect payment information directly — all payments are processed securely through trusted third-party processors.
2. How We Use Your Information
We use the information you provide solely to respond to your service inquiries, prepare and deliver quotes, schedule and confirm appointments, send appointment reminders, and communicate updates about your project. We do not use your information for unrelated marketing campaigns or sell it to advertisers.
3. Text Message & SMS Communications
By checking the consent box on our quote form, you expressly authorize Heritage Window Cleaning to contact you via SMS/text message regarding your quote, project details, and appointment reminders. Message and data rates may apply depending on your carrier plan. You may opt out of text messages at any time by replying STOP to any message we send. After opting out, you will receive one final confirmation message and no further texts will be sent.
4. Email Communications
We may send you emails related to your quote request, appointment confirmation, follow-up service reminders, and satisfaction check-ins. You may unsubscribe from non-essential emails at any time by clicking the unsubscribe link in any email or by contacting us directly. Transactional emails related to active service appointments may still be sent as necessary.
5. Sharing of Information
We will never sell, rent, or share your personal information with third parties for marketing or advertising purposes. We may share your information only when required by law, to protect the rights and safety of Heritage Window Cleaning or others, or with trusted service providers who assist us in operating our business (such as scheduling software or payment processors) under strict confidentiality agreements.
6. Cookies & Website Analytics
Our website may use cookies and similar tracking technologies to understand how visitors interact with our site, improve user experience, and measure the effectiveness of our content. You may disable cookies through your browser settings; however, some features of the site may not function properly without them. We do not use cookies to collect personally identifiable information without your consent.
7. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable law. If you would like us to delete your information from our records, please contact us directly and we will honor your request within a reasonable timeframe, subject to any legal obligations.
9. Your Rights
You have the right to request access to the personal information we hold about you, request corrections to inaccurate data, request deletion of your data, and opt out of communications at any time. To exercise any of these rights, please contact us at info@heritagewindowcleaning.com or call 512-943-2003. We will respond to all requests within a reasonable timeframe.
10. Children's Privacy
Our services and website are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete that information promptly.
11. Changes to This Policy
Heritage Window Cleaning reserves the right to update this Privacy Policy at any time. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please don't hesitate to reach out. You can call us at 512-943-2003, email us at info@heritagewindowcleaning.com, or use the contact form on our website. We are committed to addressing your concerns promptly and transparently.
Questions About Your Privacy?
We're committed to transparency. Reach out to our team anytime.
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